Admissions

Getting started is easier than it might seem. STR Behavioral Health’s admissions team is here to guide every step — with clarity, compassion, and no pressure.

Getting Started with STR Behavioral Health

At STR Behavioral Health, the admissions process is designed to be as straightforward and supportive as possible. From the first call through the first day of care, the admissions team is available, transparent, and ready to help — whether that means answering questions, verifying insurance, or simply listening. There is no wrong place to start. STR Behavioral Health meets each person where they are.

Before You Arrive: What to Expect

Before treatment begins, STR Behavioral Health’s admissions team walks each prospective client and their family through four straightforward steps.

Verify Insurance

The admissions team reviews insurance benefits and explains any treatment costs upfront — so there are no surprises.

Clinical Assessment

A brief clinical interview and medical review helps determine which STR Behavioral Health program is the right fit for each individual’s needs.

Program Overview

The admissions team walks prospective clients and their families through the full treatment process, so everyone knows what to expect before day one.

Schedule Admission

Once admitted, the team coordinates with the client and their loved ones to arrange transportation and confirm the admission date.

Your First Day at STR Behavioral Health

Once admitted, every client is welcomed through a structured onboarding process designed to feel supportive, not clinical.

Intake + Orientation

A care manager guides each new client through the intake process, followed by a comprehensive program tour and orientation, so everyone arrives feeling informed and at ease.

Meet the Care Team

Clients are introduced to their primary counselor, psychiatric provider, and program manager — the core team that will support them throughout their treatment.

Safety Call

Upon arrival, STR Behavioral Health promptly notifies the client’s emergency contact, providing peace of mind for both the client and their loved ones.

Treatment Planning

A biopsychosocial assessment, physical examination, and psychological evaluation are completed to develop each client’s personalized treatment plan.

Hear From Our Admissions Team

Jake Massaro, Director of Admissions at STR Behavioral Health, walks through the admissions process from first call to first day of care — covering what to expect, how the team supports each client and family, and why STR Behavioral Health’s approach to mental health and addiction treatment is designed to feel straightforward and reassuring.

Verify Insurance

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Meet Our Admissions Team

STR Behavioral Health’s admissions team brings together experienced professionals who understand that the decision to seek treatment is never easy. Every member of the team is committed to making the process feel clear, human, and completely judgment-free.