Admissions
Getting started is easier than it might seem. STR Behavioral Health’s admissions team is here to guide every step — with clarity, compassion, and no pressure.
Getting Started with STR Behavioral Health
At STR Behavioral Health, the admissions process is designed to be as straightforward and supportive as possible. From the first call through the first day of care, the admissions team is available, transparent, and ready to help — whether that means answering questions, verifying insurance, or simply listening. There is no wrong place to start. STR Behavioral Health meets each person where they are.
Before You Arrive: What to Expect
Before treatment begins, STR Behavioral Health’s admissions team walks each prospective client and their family through four straightforward steps.
Verify Insurance
The admissions team reviews insurance benefits and explains any treatment costs upfront — so there are no surprises.
Clinical Assessment
A brief clinical interview and medical review helps determine which STR Behavioral Health program is the right fit for each individual’s needs.
Program Overview
The admissions team walks prospective clients and their families through the full treatment process, so everyone knows what to expect before day one.
Schedule Admission
Once admitted, the team coordinates with the client and their loved ones to arrange transportation and confirm the admission date.
Your First Day at STR Behavioral Health
Once admitted, every client is welcomed through a structured onboarding process designed to feel supportive, not clinical.
Intake + Orientation
A care manager guides each new client through the intake process, followed by a comprehensive program tour and orientation, so everyone arrives feeling informed and at ease.
Meet the Care Team
Clients are introduced to their primary counselor, psychiatric provider, and program manager — the core team that will support them throughout their treatment.
Safety Call
Upon arrival, STR Behavioral Health promptly notifies the client’s emergency contact, providing peace of mind for both the client and their loved ones.
Treatment Planning
A biopsychosocial assessment, physical examination, and psychological evaluation are completed to develop each client’s personalized treatment plan.
Hear From Our Admissions Team
Jake Massaro, Director of Admissions at STR Behavioral Health, walks through the admissions process from first call to first day of care — covering what to expect, how the team supports each client and family, and why STR Behavioral Health’s approach to mental health and addiction treatment is designed to feel straightforward and reassuring.
Our Commitment to Excellence
- STR Behavioral Health is accredited by The Joint Commission, the nation’s oldest and largest healthcare accrediting body, reflecting the highest standards of patient safety and quality of care.
- STR Behavioral Health is LegitScript certified, ensuring full compliance with ethical standards across all marketing and digital communications.
Meet Our Admissions Team
STR Behavioral Health’s admissions team brings together experienced professionals who understand that the decision to seek treatment is never easy. Every member of the team is committed to making the process feel clear, human, and completely judgment-free.
Jake Massaro
AVP of Admissions
Lauren Walden
Supervisor of Admissions
Noelle Parisi
Admissions Specialist
Zac Messigner
Admissions Specialist
Melissa McKinley
Admissions Specialist
Zoie Zalewski
Admissions Coordinator
Lisa Pinelli
Care Navigator
Tan’ee Clardy
Care Navigator
Frequently Asked Questions
How do I get started with the admissions process?
Getting started is as simple as making a call or submitting a contact form. STR Behavioral Health’s admissions team is available to answer questions, conduct a brief clinical assessment, and walk through the next steps — at whatever pace feels right.
Does STR Behavioral Health accept insurance?
STR Behavioral Health is in-network with most major commercial insurance plans and also offers out-of-network and private pay options. The admissions team will verify benefits and explain any costs upfront — so there are no surprises. Please note that Medicare and Medicaid are not accepted.
What happens during the clinical assessment?
The clinical assessment is a brief, confidential interview conducted by a member of STR Behavioral Health’s admissions team. It covers the individual’s mental health history, current symptoms, and treatment needs to determine which program and level of care is the best fit.
How long does the admissions process take?
The admissions process at STR Behavioral Health is designed to move quickly without sacrificing thoroughness. In many cases, the pre-admissions steps — insurance verification, clinical assessment, and program overview — can be completed within 24 to 48 hours.
Is the admissions process confidential?
Yes. All communications with STR Behavioral Health’s admissions team are confidential and conducted in accordance with HIPAA regulations.
Does STR Behavioral Health treat both mental health conditions and addiction?
Yes. STR Behavioral Health offers specialized treatment for mental health conditions, substance use disorders, and co-occurring disorders — conditions where mental health and addiction intersect and must be treated simultaneously for lasting recovery.
Can family members be involved in the admissions process?
Yes. Family involvement is welcomed and encouraged throughout the admissions process. STR Behavioral Health’s admissions team is available to speak with family members, answer their questions, and help coordinate the logistics of admission.
What if I’m not sure which program is right for me?
That’s exactly what the admissions team is here for. A brief clinical assessment helps determine the most appropriate level of care — whether that’s residential treatment, partial hospitalization (PHP), intensive outpatient (IOP), or another program. No one has to figure that out alone.
Find an STR Behavioral Health Location Near You
STR Behavioral Health offers mental health and addiction treatment at locations across Pennsylvania. Find the right program and location for each individual’s needs.
Take the next step.
The easiest way to get started is to contact your professional outreach representative or call our admissions team directly at the facility of your choice. Alternatively, you can fill out the form, and one of our outreach representatives will get back to you promptly.