Refer A Client
STR Behavioral Health partners with clinicians, therapists, and referring professionals to deliver expert-level mental health and addiction treatment with the transparency, communication, and concierge-level support that trusted partnerships require.
Why Refer to STR Behavioral Health?
Referring a client to STR Behavioral Health means connecting them with an expert-level treatment team committed to clinical excellence, evidence-based care, and genuine partnership with the professionals who know them best.
- Dedicated care management – Each STR location has dedicated care managers who assist with resources, vocational support, aftercare planning, and seamless coordination with referring clinical partners.
- Individualized care in purpose-built environments — STR’s treatment settings are designed to support personalized, whole-person care at every level — from medical detox and residential treatment to PHP and IOP.
- Transparent, consistent communication – From admission to discharge, referring professionals are kept informed as valued members of the client’s care team.
Clinical Outcomes
STR Behavioral Health measures clinical impact through annual outcome studies — because accountability to results is part of what it means to be a trusted partner in care.
48%
Reduction in overall symptom severity
STR reported a 48% reduction in overall symptom severity for both Silver Pines residential services and outpatient services, with each exceeding its respective national average
Our 3-Step Referral Process
1. Make a referral
Contact the professional outreach representative or admissions team at the preferred STR location, or complete the online referral form. During the initial call, the team will gather key clinical information, answer questions, and guide the process through pre-admission.
2. Pre-admission
During pre-admission, STR’s team works closely with the referring professional to assess clinical alignment and determine the most appropriate level of care. Financial options are reviewed, and a benefit assessment is provided for the client.
3. Admission
STR Behavioral Health prioritizes the client’s well-being and partners with referring professionals at every step. Regular updates are provided throughout the client’s stay, beginning with safe arrival notification at intake.
Trust is Key
STR Behavioral Health is committed to building trusted, long-term partnerships with the clinicians and professionals who refer clients to its care — recognizing the vital role referring professionals play in each client’s treatment journey.
Our Commitment to Referring Professionals
- Expert case consultation — STR’s professional outreach team serves as an expert resource for second opinions on complex cases, drawing on deep knowledge of STR’s treatment approaches and the broader behavioral health landscape.
- Individualized treatment planning — STR’s clinical team collaborates with referring professionals to develop treatment plans that reflect each client’s unique history and goals, with regular progress updates throughout.
- Comprehensive discharge planning — With programs spanning multiple levels of care, STR ensures thoughtful discharge planning that supports a seamless transition back to the referring provider.
Our Promise to Referring Professionals
- Clear, consistent communication with clinical partners from pre-admission through discharge
- Pre-admission coordination so referring professionals have the information they need before treatment begins
- Ongoing treatment updates to support effective aftercare planning
- Collaborative discharge planning for a seamless transition back into the referring provider’s care
- A professional outreach team that upholds this commitment — every client, every day
Professional Outreach + Partnership
STR Behavioral Health’s professional outreach teams are dedicated to supporting clinical providers and serving as a trusted resource for professionals whose clients need additional treatment.
Ethical recommendations
STR Behavioral Health’s recommendations are always clinician-first — guided by each client’s clinical needs, not referral incentives. Referring professionals can trust that every recommendation reflects STR’s commitment to appropriate, evidence-based care.
Concierge support
STR provides personalized support to referring partners by streamlining administrative processes, clarifying insurance requirements, and facilitating access to essential resources from admission to discharge — so professionals can focus on what they do best.
Case consults
STR’s professional outreach team serves as an expert resource for referring professionals seeking a second opinion on complex cases, drawing on specialized knowledge of STR’s treatment approaches and the broader behavioral health landscape.
Additional Resources
STR Behavioral Health provides professional partners with access to a range of resources designed to support clinical excellence and ongoing education.
Continuing Education
Earn CE credits through on-demand courses covering evidence-based best practices, current research, and relevant behavioral health topics.
Careers
STR Behavioral Health is always looking for qualified, passionate professionals who are committed to changing lives. Explore current opportunities.
Our Locations
Explore STR Behavioral Health’s residential and outpatient locations across Pennsylvania and learn how each program can support clients at every stage of treatment.
Meet Our Business Development Team
STR Behavioral Health’s business development team serves as the primary point of contact for referring professionals — providing expert guidance, responsive communication, and dedicated support throughout the referral and treatment process.
Shana Stefanick
Division Director of Business Development
Sarah Roberts
Sr. Regional Director of Business Development
Lyn Truszkowsi, MS
Sr. Regional Director of Business Development
Don Lindich
Regional Director of Clinical Partnerships
Jimaine Oidtmen
Regional Director of Clinical Partnerships
Karyn Stevenson
Regional Director of Clinical Partnerships
Alyssa Hess
Community Outreach Liaison for
Lancaster Outpatient
Ashlee Osler
Community Outreach Liaison for
Harrisburg Outpatient
“The partnerships we build with clinicians and referring professionals are the foundation of the work we do. Thank you for your dedication, your trust, and your commitment to the people in your care.”
SHEA KIMBROUGH
Vice President of Strategic Growth
Accessible Treatment
STR Behavioral Health’s treatment network is in-network with most major commercial insurance providers — though coverage varies by location. Private pay options are also available.
The admissions team works closely with clients and their loved ones to navigate payment solutions and ensure cost is never a barrier to getting the right care.
Frequently Asked Questions
How do I make a referral to STR Behavioral Health?
Referring professionals can initiate the process by contacting the professional outreach representative or admissions team at the preferred STR location, or by completing the online referral form.
During the initial call, the team will gather key clinical information, answer questions, and guide the referral through pre-admission. Same-day admissions are available based on clinical assessment and availability.
Does STR Behavioral Health offer same-day admission?
Yes. STR Behavioral Health can accommodate same-day admissions based on availability and clinical assessment. The admissions team is available to facilitate a swift, smooth intake process — minimizing disruption for the client and the referring provider.
What levels of care does STR Behavioral Health offer?
STR Behavioral Health provides a comprehensive continuum of care to support clients at every stage of treatment:
- Medical detox – Medically supervised withdrawal management to ensure safety and clinical stability before treatment begins.
- Residential treatment – 24/7 structured, live-in care in a therapeutic environment designed for focused, immersive treatment.
- Supportive housing – Safe, stable living arrangements that provide continued structure and support during the transition to independent living.
- Partial hospitalization program (PHP) – Intensive daytime programming with the flexibility to return home in the evenings.
- Intensive outpatient program (IOP) – Structured therapy sessions multiple times per week, designed for clients who are clinically stable and ready for greater independence.
Do STR Behavioral Health’s programs specialize in treating veterans and first responders?
Yes. STR Behavioral Health offers specialized programming for veterans and first responders at select locations, including trauma-informed detox and residential treatment led by clinicians with experience in service-related challenges.
Key features include:
- Expert-led treatment addressing the distinct clinical needs of veterans and first responders
- Peer support groups providing a safe space to process the emotional impact of frontline service
- Specialized housing with fellow veterans or first responders for added peer connection
- Priority admissions, including same-day options
- Transportation assistance within a two-hour radius
Is STR Behavioral Health LGBTQIA+-affirming?
Yes. STR Behavioral Health is nationally recognized by the Human Rights Campaign (HRC) as an affirming treatment provider. Clinical staff are trained in LGBTQIA+-affirming practice, and dedicated process groups are available at all locations.
STR Behavioral Health provides a safe, inclusive environment where LGBTQIA+ clients receive culturally responsive, identity-affirming care.
Does STR Behavioral Health accept insurance?
STR Behavioral Health’s treatment locations are in-network with most major commercial insurance providers, though coverage varies by location. Out-of-network benefits and private pay options are also accepted.
The admissions team will verify client benefits and provide a clear overview of financial responsibilities prior to admission.
Is there continued support for clients + their families after discharge?
Yes. STR Behavioral Health offers post-discharge support through its Alumni Program, which includes ongoing outreach, support groups, and a peer community to help clients and their families maintain connection and stability after treatment ends.
Comprehensive discharge planning is completed in collaboration with the referring provider to ensure a seamless transition back to outpatient care.
Start a Referral
STR Behavioral Health’s professional outreach team is ready to support the referral process from first call through discharge.
To get started, contact the professional outreach representative or admissions team at the preferred STR location, or complete the referral form.